Refund policy

Refund & Exchange Policy

At Premeo, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges

You may request a refund or exchange within 7 days of receiving your order, provided that:

The product is unused and in its original condition.
The product is returned with its original packaging, tags, and accessories.
You provide proof of purchase or your order number.

Change of Mind

If you've changed your mind, you may return or exchange the product within 7 days, provided it meets the return conditions above. Return shipping costs are the responsibility of the customer unless the wrong item was delivered.

Damaged Products

Products that are damaged due to misuse, accidental damage, improper handling, or normal wear and tear are not eligible for a refund or exchange.

If your product arrives damaged during shipping or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or appropriate resolution if the issue is verified.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products that have been used or show signs of wear.
Products damaged after delivery due to customer handling or misuse.
Items returned without their original packaging or accessories.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using your original payment method within 5–10 business days.

Exchange Process

Approved exchanges will be processed once the returned item has been received and inspected. Replacement products will be shipped subject to stock availability.